At TRAXXALL, we have built the maintenance management industry’s best and most experienced team of aviation analysts – one that truly understands the demands of aviation maintenance tracking and the challenges aircraft operators face.
Experience shows that without the support of such a team, there is a very good chance your maintenance and inventory tracking data is inaccurate.
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Our “peer-to-peer” analyst service is staffed 24/7/365 by aviation experts who have worked for aircraft manufacturers, Part 91 and Part 135 flight departments, as well as Part 145 repair stations.
We have held titles such as Director of Maintenance, Chief of Maintenance, Lead Technician, Chief Inspector, Crew Chief, plus many more. In short, we know what you need from us because we have been in your shoes in the past.
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Appointed to the NBAA Maintenance Committee in 2017, Mark serves as the President of Sales and Marketing for TRAXXALL and brings 13 years of aviation experience to the team. Mark’s career in aviation began when he joined Avtrak as one of the original four employees of the company. During his tenure at Avtrak, Mark spent time as the head of the customer support department as well as the sales team. At the time Avtrak sold to CAMP in 2012, Mark was the head of the North American sales department where he was instrumental in the growth of the company. After CAMP purchased Avtrak Mark elected to join Mayo Aviation, a large Part 135 operator based out of Denver, as their Director of Sales. As Director of Sales his responsibilities were to lead the sales team in growing the aircraft management fleet as well as increasing overall revenues within the charter sales department.
Mark received his Bachelor of Science degree from Regis University in Business Administration with an emphasis in Marketing, Management and Finance. He currently resides in Denver with his wife and three children.
Approaching his 25th year in aviation, Vittorio began his career in the Technical Publications Group of Bombardier’s Business Aircraft Division. In 1993, he moved over to their Customer Services organization working in the AOG Rapid Response Team. In 1995, Vittorio assumed a leadership position with Bombardier’s in-house maintenance tracking service (CiMMS) where he was responsible for initially setting up CiMMS and then transitioning it from paper-based service to a more reliable software-based system. Upon the divestiture of CiMMS to CAMP Systems in 2004, Vittorio assumed the position of Manager of CAMP’s Montreal Office, a position he held until 2011 when he returned to Bombardier as a Manager with their Smart Services Group. Over the course of his almost 25 years in aviation, Vittorio has forged an extensive background in aviation services especially those tier I services that are critical to business aviation operations.
Marcus’s career in aviation began in the aircraft brokerage industry as a Sales Director for Bruce Jenner Aviation. Marcus joined Avtrak in 2011 as Regional Sales Director for the Central US and Canada. Following CAMP’s purchase of Avtrak, Marcus served as sales manager for a part 145 repair station that specialized in the repair of structural components for airlines and military operators.
Marcus received his Bachelor of Science in Economics from The University of Texas at Arlington.
Marcus joined TRAXXALL as Director of Sales, Southwest, a territory he continues to serve, and was promoted to Vice-President of Sales in 2017.
Rich’s mandate is to work with TRAXXALL’s customers to better understand their needs and preferences, while ensuring that they derive maximum value from TRAXXALL’s products and services. Rich will also provide sales, operations and product development guidance to TRAXXALL as the company continues to grow and serve more customers. Rich recently concluded a 34-year career at CAMP Systems International. Most recently, he was Vice President, Customer Support and Sales. Previously, Rich was Director of Operations. When he first joined CAMP in 1980, he was an Aircraft Maintenance Analyst with a specialization in Dassault Falcon business jets. Rich’s first job in aviation was as an Assembly and Test Mechanic servicing JT8D and JT9D engines with Pratt & Whitney Aircraft in Middletown, Ct. He earned an Associate degree (AOS) in airframe and powerplant (A&P) technologies from the College of Aeronautics (now Vaughn College) in New York City in 1978.
Over the course of his aviation career, Aviv has been involved in tackling some of the most challenging issues related to aircraft maintenance tracking. From system functionality to service level optimization to solving big data migration and governance issues for OEMs, Aviv has acquired a unique perspective that he is able to draw on as Director of System & Product Development for TRAXXALL.
Leading a team of programmers, Aviv`s mandate is to drive the company`s system development effort by interacting with customers, OEMs and other interested parties to ensure that TRAXXALL stays at the forefront of system functionality providing our customers with the most advanced maintenance tracking system in the industry.
Aviv has an A.E.C. in Aviation Management from John Abbott College (Montreal) and also spent two years as an Army Reservist in the Canadian Forces. He is also a multi-engine IFR rated pilot with a commercial license.
Giovanni began his career in 1997 with Royal Aviation, a commercial charter airline operating out of Montreal. As an Inventory Analyst with the Cost Control Group, he developed a keen sense of shoring-up deficiencies in business process workflows. His performance with the Cost Control Group led to his inclusion on the team tasked to develop a new fully integrated maintenance tracking and inventory management module for the carrier`s existing ERP system. In 2001, Giovanni accepted a position as an analyst with Bombardier Business Aircraft with their in-house maintenance tracking business unit (CiMMS). Tasked to solve much the same problems he encountered at Royal Aviation, Giovanni drew on his extensive operations experience to help transform CiMMS from a paper based system to a more stable technology platform. In 2004, the CiMMS Group was acquired by CAMP Systems prompting Giovanni to move over to CAMP where he eventually ascended to Co-Manager of the Montreal Office until his departure in 2013.
As Director of Operations for TRAXXALL, Giovanni`s mandate is to lead our team of analysts and ensure they deliver an ‘always-there’ operational focus for customers. Giovanni holds a B.A. in Business Administration and a Certificate in Project Management from Université du Quebec a Montréal.
Dewayne’s diverse aviation career spans over 30 years. He served 22 years in the US Navy as a technician maintaining rotary wing and fixed wing aircraft as well as performing avionics component back shop repairs. He was an avionics systems maintenance instructor, in-flight technician instructor / evaluator and flight test aircrewman. Upon retiring from the Navy, Dewayne worked as a manufacturing ERP software consultant and implementation project manager. His passion for aviation drew him back and he joined Skyplus Technologies as a software implementation manager servicing civilian aviation organizations. Upon the acquisition of Skyplus Technologies by Textron, Dewayne continued his career with SkyBOOKS, (a software development and service (SaaS) provider for government, Part 91, 135 and 145 operators), holding the positions of Business Systems Analyst, Product Development Manager, Operations Manager and ultimately General Manager.
Dewayne has served in the military and civilian sectors in managerial positions including inventory control, quality control, maintenance planning, fleet maintenance management and maintenance program development. His aviation maintenance expertise coupled with his business acumen and aviation centric software solution development, deployment and implementation experience serve as an excellent resource for TRAXXALL and our customer base.
Dewayne holds a Bachelor of Science degree in Professional Aeronautics from Embry Riddle Aeronautical University
Scott is currently Managing Director of Hencor Capital Inc., a Montreal-based investment company focused on communications, business services and aerospace. Before assuming the position of Chairman of TRAXXALL, Scott was the Chief Financial Officer of the Financial Times (London) eventually assuming the role of Chief Operating Officer in January of 2010. In addition to serving as a Board Member of FT and having operational oversight of the company’s finances, Scott’s responsibilities included the integration of acquisitions and the transformation of FT’s business model from print to digital media giving him extensive experience in the stewardship of technology-driven subscription-based business models.
Prior to joining the FT, Scott was Deputy Director of Corporate Finance & Strategy at Pearson Plc where he was responsible for overseeing Pearson’s mergers and acquisitions activity in Europe. Scott has also worked in various roles at GE Capital and practiced law at one of Canada’s most prestigious law firms, (Davies).
Scott holds an MBA from INSEAD (Fontainebleau) and obtained his B.C.L. & LL.B. from McGill University’s Faculty of Law (Montréal).
Paul is currently Managing Director of Hencor Capital Inc., a Montreal-based investment company focused on communications, business services and aerospace. Earlier in his career, he was responsible for strategy and M&A at RTL Group, Europe’s largest broadcasting company based in Luxembourg. He was later Vice-President of Strategic Initiatives at Bell Canada Enterprises Inc. A former strategy consultant with The Monitor Group, Paul also has deep experience in the aerospace sector which he gained while as a Director of Strategy and Business Development at Bombardier Aerospace as well as in the area of public policy formulation for the Government of Canada. He has on two occasions served in government at the Office of the Prime Minister, first as a Policy Advisor and later as Deputy Chief of Staff – Policy. Paul holds B.C.L. and LL.B. degrees from McGill University’s Faculty of Law (Montréal) and is a graduate of France’s École Nationale d’Administration (ÉNA).
Robert spent 29 years with Duncan Aviation, a leading business aviation MRO provider. He rose through the ranks from Team Leader, to Shop Manager, to Project Manager, before finally serving as Regional Manager, Northeast. In this last role, Bob was instrumental in helping client flight departments maintain their aircraft for optimal efficiency, safety and performance.
He is widely recognized for his leadership, industry knowledge and commitment to excellence in customer service.
Robert serves as TRAXXALL’s Regional Sales Director for the Northeast U.S..
Nicole has over ten years of business aviation experience. She joined TRAXXALL’s Jacksonville office from SkyBOOKs, and serves as Regional Sales Director for the Southeast U.S..
She started with SkyBOOKs in 2007, rising to Manager for Regional Sales and eventually to Sales and Customer Service Manager.
Nicole received her Bachelor of Arts in Business from The University of Wisconsin – Green Bay.
Eli has more than 35 years of aviation industry experience, most recently as a sales manager at Satcom Direct and previously as a field service representative with CAMP Systems.
Eli is also a FAA Licensed A&P technician, a huge fitness enthusiast, and a proud supporter of the Wounded Warrior Project.
He is based out of Las Vegas, Nevada, and serves as TRAXXALL’s Regional Sales Director for the Western U.S..
With more than ten years of international business development and sales experience, Blair’s mandate is to manage all sales initiatives outside North America. A Canadian national, he has lived and worked in the UK for the past three years. Prior to joining TRAXXALL, he worked in the financial services and technology sectors.
In addition to his considerable business experience, Blair is an accomplished pilot. The proud owner of a Cirrus SR22, he is an FAA instrument-rated private pilot. With an 800 nautical mile range, he has flown his SR22 to more than a dozen European destinations on business trips and vacations.
Blair Henderson started his career in the early 2000s working with technology and financial services companies in Canada, Bermuda and the UK. Prior to becoming a founding investor in TRAXXALL, he was on the Board of Directors of MUFG, a financial services provider with $2.4 trillion in assets. Blair studied at McGill University in Montreal, Canada.
Jim began his career in aviation as an avionics technician in the United States Navy in 1983 where he rapidly progressed through the ranks while maintaining various rotary and fixed wing aircraft. Earning a reputation as a meticulous maintenance manager, he eventually earned a commission where he was placed in charge of managing maintenance and logistical support processes, eventually retiring after 28 years of service. After retiring, he accepted a position as a Logistics Service Representative with Sikorsky Aerospace Services. There he forged relationships with customers, provided onsite technical, logistical and documentation expertise in maintaining over 1,700 components installed 70 MH-60R helicopters as part of a $2 billion Performance Based Logistics program government contract. He began his career in Aviation Maintenance Tracking Software when he accepted a position with SkyBOOKS as a Business Systems Analyst where he performed market analysis, collected requirements, coordinated the design, and worked with software developers to provide maintenance data tracking solutions tailored to Part 91, 135 and 145 operators. His last position prior to joining the Traxxall team was as a Type Model Series Analyst where he supported the US Navy Warfare Enterprise, a Navy-wide effort to improve financial, training, maintenance, and operational policies to deliver maritime aviation forces ready for tasking.
Martin’s reputation for high quality work has earned him an enviable reputation in the industry. His career began 15 year ago as an aircraft maintenance analyst at Bombardier. Martin expanded the number of clients he served while at CAMP, where he managed several large fleet operators and other high profile customers. Martin regularly serves as a mentor for new analysts learning the craft.
With over 30 years of experience in military and civil aviation, Dimitrios brings a unique set of skills to TRAXXALL. Having started his career with the Hellenic Air Force, Dimitrios was eventually posted to Utah, where he served as a Liaison Officer. In that role, he managed and reviewed OEM contracts for aircraft and weapons. Dimitrios later served as a project manager in strategic sourcing and was named Quality Management Director in 2009.
Jeff began his career in the United States Navy and has amassed over 30 years of experience in the aviation maintenance, production, manufacturing and software application development industries. While serving in the Navy, he held multiple positions of increasing responsibility. Starting as an Aviation Electronics Technician, he worked his way through the ranks maintaining both fixed and rotary wing aircraft in a variety of rolls. After 21 Years of service, Jeff retired in 2004 as an Avionics Master Chief Petty Officer (AW) in charge of 181 personnel supporting 14 helicopters with detachments worldwide. After retiring from the Navy, he took a position as a Plant Manager responsible for the overall production efforts of a 98,000 square foot manufacturing facility with over 300 employees. In 2008 he left that position to start a career in the Aviation Maintenance Tracking Software industry. Since that time, Jeff has held positions in two Aviation Maintenance Tracking Software companies, SkyBOOKS and Information Systems of Florida. His experience, strong work ethic and positive attitude enabled him to advance from a Business System Analyst to Project Manager, Quality Manager and finally Product Development Manager. Proud to be part of the TRAXXALL team, Jeff brings a wide range of focused knowledge and experience to ensure the continued success and satisfaction of our customers.
Jeff earned his degree in Business Management from Troy University in Alabama.
Yingxin started his aviation maintenance career in 1996, from commercial aircraft to business jets, and from technician to engineer he has enriched his experiences in the aircraft maintenance industry. Before joining CAMP Montreal office in 2011, he has worked as a QAM and was the key person in setting up Macau Jet International, a Part 135 and 145 in Macau, China. As an aircraft maintenance analyst in CAMP, Yingxin has built a very good reputation among customers, dedicating himself to customer support in the Asia-Pacific region, regularly attending ABACE and EEOC.
He has acquired the AMEL of CAAC, BDCA, AACM and FAA A&P, B1&B2 for F2000 and F900EX.
While Jordan was attending Wayne Community College, he started his aviation career as an aircraft detailer with a Part 135 operator. Once he graduated, he quickly received his Airframe and Powerplant certificates and started working full time as a Maintenance Technician/Administrator. From there he moved up through the ranks, becoming a Maintenance Controller, then the Assistant Director of Maintenance, and finally the Director of Maintenance.
As Director of Maintenance, he managed a diverse fleet of over fifteen fixed wing aircraft including Learjets, Hawkers, King Airs, Citations, and others. During his tenure, he performed well over twenty Part 135 conformity inspections, and became well versed in maintenance compliance/tracking and the nuances that go along with it. This experience allows him to closely relate to operators knowing what challenges they face on a day to day basis.
Jordan earned his degree in Aviation Systems Technology from Wayne Community College, and is continuing studies at East Carolina University (ECU).
In his 21st year in aviation, Robert started his aviation career in 1995 after graduating from Pompano Academy of Aeronautics, Pompano Beach Florida in 1995 receiving his Airframe and Powerplant certificates. Working at repair stations with a sheetmetal specialty. Throughout his career he moved up the ranks quickly to more challenging and demanding positions and brings a wide array of experience to the TRAXXALL team working as a Technician and on the Operations side of a maintenance facility. Positions include, Inspector, Chief Inspector, Maintenance Planner, Technical Writer and Instructor at a Part 147 Aviation Maintenance School, Part 135 Operations, and Part 121 Certification and former IA holder.
Robert’s also has the added benefit of working with Avtrak and CAMP Systems International Maintenance tracking systems where he was responsible for heavy jets (Boeing 737-400,500, 737NG, BBJ, 757-200, MD-83) as well as the Bombardier Wide Body family, Embraear, Cessna, Sabreliner and various helicopters from Airbus/Airbus Industries product line.
Frank began his 25 years in aviation by getting his A&P license at Embry-Riddle Aeronautical University, Daytona. For many years, he worked as a line maintenance technician for multiple part 121 air carriers. Later, Frank worked hanger maintenance for one of the worlds largest part 135 fractional jet leasing companies. Through years working in aircraft maintenance, he gained experience, training, and qualifications on many types of airliners, regional jets, and business jets. As a senior analyst for Avtrak, Frank first was the Cessna Citation crew chief. Later, he started Avtraks heavy aircraft program tracking both airliners and regional jets (737-700, BBJ, MD-83, C130, Dash 8-200, Q300, Q400, and SAAB 2000). Frank then later became a Gulfstream CMP analyst where he managed over 90 gulfstream aircraft (Astra, Astra SPX, GII, GIIB, GIII, GIV, GIV-MSG3, G150, G200, G350, G400, G450, G550, G650).
Tory began his career in the United States Navy and has amassed over 30 years of experience in aviation maintenance, production, and manufacturing. While serving in the Navy, he held multiple positions of increasing responsibility. Starting as an Aviation Maintenance Administration man, he worked his way through the ranks maintaining logs and records for both fixed and rotary wing aircraft. After 24 years of service, Tory retired in 2007 as an Aviation Maintenance Administration man Chief Petty Officer (AW/SW/MTS). After retiring from the Navy, he took a position as SkyBOOKS Account Representative assisting over 75 customers in managing records for over 200 aircraft. Proud to be part of the TRAXXALL team, Tory brings a wide range of focused knowledge and experience to ensure the continued success and satisfaction of our customers.
Ryan’s aviation career started 23 years ago as a UH-60 Blackhawk mechanic & crew chief for the U.S. Army. After completing his enlistment, Ryan earned his A&P License while working as a structural mechanic on heavy aircraft (DC-8. 727, 737, 757, 767, and MD-11). In 2002, Ryan made the jump to corporate aviation with Gulfstream Aerospace. In his 14 years at Gulfstream, he worked as a Senior Mechanic, Senior Airworthiness Inspector, and Senior CMP Analyst. As a mechanic and inspector Ryan has experience on GII, GIIB, GIII, GIV, GV, G300, G350, G400, G450, and G550 aircraft. In his role as a CMP Analyst (for Gulfstream and CAMP), he managed over 100 Gulfstream aircraft (Astra, Astra SPX, G150, G200, G280, GII, GIIB, GIII, GIV, GV, GIV MSG-3, G300, G350, G400, G450, G550, G650, and G650ER). Ryan is factory trained on the GIV/G300/G400, GV, and G350/G450 aircraft and has a Bachelor’s degree from Embry Riddle Worldwide in Aviation Maintenance with a concentration in Management.
Michael has been in aviation for over 15 years in a variety of roles. His career started in the United States Marine Corp as a helicopter airframe and hydraulic mechanic. He also performed duties as a Quality Assurance Inspector. After serving in the military, He went to Embry Riddle Aeronautical University earning a Bachelor of Science Degree in Aeronautics. Upon graduating He held several positions contracting for both foreign and domestic military units in performing helicopter modifications. I also worked with SkyBOOKS Inc. as Records Analyst later becoming a Quality Analyst for 5 years. Michael also holds and FAA airframe license.
Jeremy’s 20 year aviation career started at the National Aviation Academy where he received his Associates degree in aviation as well as an Airframe and Powerplant License. As a mechanic he worked at several Part 91 and Part 135 operations working as a lead mechanic and a shift supervisor. Acquired several aircraft certifications including Cirrus Aircraft and Cirrus Composite Certification, King Air Aircraft Certification, BeechJet 400A Aircraft Certification, Hawker Aircraft Certification, APU Certification and Pilatus Aircraft Certification. In 2008 he became a Records Analyst at Skybooks and worked his way up to become a Quality Analyst and then a Template Administrator. With his employment at SkyBooks he became an expert on fixed wing and rotorcraft airframes and powerplant and was a great asset in the aircraft template configuration.
Paola began her career in Commercial Aviation over 17 years ago as a Technical Records Analyst, where she was responsible for providing technical inspection/acceptance of maintenance records for Aircraft (737, 747 &757) and Engines (JT8D, JT9D, PW4000, RB211, CF6 & CFM56) for purchasing. She joined SkyBOOKS Aviation Maintenance Tracking Software in 2011 as a Records Analyst and soon after got transferred to the Account Representative position. As an Account Representative at SkyBOOKS she was responsible mainly for the Latin America market. Her aviation records analyst and customer service skills have earned her a strong reputation with customers.
Gabrielle’s aviation career has spanned over 15 years. Her experience in maintenance tracking as an end user and service provider give her a comprehensive understanding and perspective. Gabrielle held various roles to include aircraft maintenance management, planning, forecasting and analytics. Additionally she has served in the capacity of technical sales support and OEM liaison.
Fluent in English, French, and Portuguese, she regularly supported sales and customer support teams at regional and international events such as NBAA, LABACE, OEM events, and performed onsite training seminars in multiple languages. Gabrielle earned diplomas from Cefet-MG Centro Federal de Educação de Minas Gerais, Brazil and ICS, Montreal, Canada, and has Aircraft Mechanics certification in Canada.
Prior to joining TRAXXALL Gabrielle was the Analyst Service Manager for South America at CAMP Systems International.