Three Questions You Should Ask Your Maintenance Tracking Provider

Published 18-Nov-2015

Aviation Business Daily – Day_2_Wednesday_Nov_18_2015 : Three Questions You Should Ask Your Maintenance Tracking Provider:

We sat down with Mark Steinbeck, president of Traxxall, to get a better understanding of what chief pilots, directors of maintenance, and other flight department managers are asking their maintenance tracking providers. Steinbeck, who was instrumental in the growth of Avtrak prior to joining Traxxall, also spent several years working for a Part 135 operator and has a deep understanding of what managers should be asking.

Q: What technologies are used to ensure data accuracy?

A: Any maintenance tracking system is only as good as the data that is put into it. With that said, it is very important for a system to be using today’s latest technology to help prevent data errors. There is technology available that, if your maintenance tracking provider has proper aviation experience, can be set up to automate backend functions and create many different types of if/then relationships to keep your data accurate. Historically, the customer or an analyst has had to manually manipulate data on the backend to make the system work correctly. Proper technology can dramatically reduce the chances of data inaccuracies.


Q: Is your system customizable?

A: Many will read this question and will only think about the software itself being customizable. While few maintenance tracking providers provide the ability for users to create custom dashboards and custom reports, what savvy flight department managers will ask about is the ability to customize the software to meet their internal processes. Every flight operation is run differently, and a maintenance tracking system should not require you to perform tasks in a sequence that is not consistent with how you operate your aircraft. While tracking providers with aviation experience can offer suggestions on how to be more efficient, the software itself must be able to be tailored to your flight department’s processes.

Q: How experienced are the analysts in my maintenance program?

A: If you ask a tracking provider who does not believe that having aviation experience is a necessity, they obviously never worked in a flight operation.

Those that have operated aircraft understand how complicated maintenance programs are and how important having perfect data is. Most operators demand analysts who are experts in their maintenance programs. It is great that some maintenance tracking companies guarantee they will answer the phone, but what good is that if you are speaking to someone that is not an A&P or IA or that has never worked on an aircraft? Whether you are a Part 91 operator with one aircraft or a 135 operator with 50 aircraft, you need to have a maintenance tracking provider who has aviation-experienced professionals answering the phone. Experience shows that, without this, there is a very high likelihood that the data in your maintenance tracking program is inaccurate.

If you are interested in learning more about a maintenance tracking system that answers positively to all these questions, visit Traxxall at NBAA Booth #N219 or go to their website