CASE STUDY

Constellation Brands

THE CUSTOMER

Headquartered in Victor, New York, Constellation Brands is an international producer and marketer of beer, wine and spirits. With more than 9,000 employees and 40 facilities in 5 countries, Constellation Brands has more than 80 brands in its portfolio, including Corona, Robert Mondavi and Black Velvet Canadian Whiskey.

Constellation Brands owns and operates a fleet of five aircraft – three Gulfstream G550s and two Cessna Citation CJ4s. The Gulfstreams are based in Rochester, NY and the Cessnas are in San Antonio, TX.

Patrick Herring is Constellation Brands’ Director of Maintenance. A native of northwest New York state, Pat has been in his current role for six years and has a total of 20 years of industry experience, having previously worked for Bombardier Aerospace and Eastman Kodak.

“Our flight department supports our executives who travel worldwide. About 75% of our missions are within North America. Being headquartered in upstate New York means that we are not near a major commercial aviation hub. And, from San Antonio, we fly to Mexico five days a week. For these reasons, operating our own flight department offers significant efficiency and productivity gains for our people,” explains Patrick.

“TRAXXALL’s customer service is excellent. We have a lot of experience with Flightdocs and CAMP and there is simply no comparison. We’re on a first-name basis with our analyst at TRAXXALL. Bridget understands our business and our needs. She works closely with us to ensure accuracy. The entire TRAXXALL team is hard at work for our benefit…”

– Patrick Herring, Director of Maintenance

THE CHALLENGE

“We implemented TRAXXALL about three years ago. Previously, we have used Flightdocs and earlier, CAMP. We moved to TRAXXALL principally because we were dissatisfied with Flightdocs’ program changes. At that time, TRAXXALL was up-and-coming. I knew some of the people involved were industry experts and appreciated that it was an all-new, purpose-built product – not a legacy system patched with updates. So, I did some research and we made the decision to go with TRAXXALL. We haven’t looked back since.”

BENEFITS OF TRAXXALL

“In addition to superior service, one of the most obvious benefits of TRAXXALL is the system’s ease-of-use. Having our entire fleet on this platform provides transparency onto maintenance tracking and inventory management – this is particularly important because we are warehousing spare parts for two different aircraft types in two different locations.”

“As our fleet has grown, the maintenance demands have grown too. TRAXXALL helps us better manage our workload and streamline our tracking and planning. I like to say that TRAXXALL is my homepage!”

THE CHALLENGE

“We implemented TRAXXALL about three years ago. Previously, we have used Flightdocs and earlier, CAMP. We moved to TRAXXALL principally because we were dissatisfied with Flightdocs’ program changes. At that time, TRAXXALL was up-and-coming. I knew some of the people involved were industry experts and appreciated that it was an all-new, purpose-built product – not a legacy system patched with updates. So, I did some research and we made the decision to go with TRAXXALL. We haven’t looked back since.”

BENEFITS OF TRAXXALL

“In addition to superior service, one of the most obvious benefits of TRAXXALL is the system’s ease-of-use. Having our entire fleet on this platform provides transparency onto maintenance tracking and inventory management – this is particularly important because we are warehousing spare parts for two different aircraft types in two different locations.”

“As our fleet has grown, the maintenance demands have grown too. TRAXXALL helps us better manage our workload and streamline our tracking and planning. I like to say that TRAXXALL is my homepage!”

“Without a doubt, I would recommend TRAXXALL to other flight departments because it offers superior visibility onto maintenance and inventory. Furthermore, the personalized service and overall value are far better than the competition.

To give you an example – our Citations lead the industry in terms of flight hours. We derive excellent value from these aircraft because they are efficiently maintained. By helping us minimize aircraft downtimes, TRAXXALL contributes directly to our operational success.”

– Patrick Herring, Director of Maintenance

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