CASE STUDY

Mercy Flight Western New York

THE CUSTOMER

Mercy Flight Western New York is an independent not-for-profit provider of emergency and non-emergency air and ground medical transport and supporting services. Established in 1981 and headquartered in Buffalo, NY, the Mercy Flight team ensures the rapid, safe and cost-effective delivery of expert response teams. Mercy Flight owns and operates a fleet of four Bell 429 medical evacuation (MEDEVAC) helicopters, flies more than 1,500 rescue/transport missions per year, maintains four bases and is staffed 24/7 by a rotating crew of 18 pilots.

Jason Spurlock, Chief Inspector, joined the Mercy Flight team in 2018. Originally from rural northern Texas, Jason served in the US Army, was posted to USAG Wiesbaden, Germany, and became a Crew Chief on UH-60 Black Hawk MEDEVAC helicopters.

After six years of active duty, including two deployments to Bosnia, Jason left the Army in 1999 and joined military contractor DynCorp as a flight mechanic working on Black Hawks, Apaches and Bell OH-58s.

Jason later earned an airframe and powerplant (A&P) designation and worked for FBOs Piedmont Hawthorne Aviation/Landmark Aviation, USAirports and Jet Aviation in the Rochester, NY, area. During this time, he worked as an A&P mechanic, avionics technician, Chief Inspector and Assistant Director of Maintenance.

“Throughout my career, I’ve used a number of maintenance tracking systems including Cescom, CAMP, AMS and FlightDocs. TRAXXALL is hands-down the best. The system is easy to use and the analysts are aviation experts who are knowledgeable, helpful and responsive. TRAXXALL helps make our operations more efficient. And, as emergency responders, that’s critical. It can be a matter of life and death…”

– Jason Spurlock, Chief Inspector

THE CUSTOMER

Mercy Flight Western New York is an independent not-for-profit provider of emergency and non-emergency air and ground medical transport and supporting services. Established in 1981 and headquartered in Buffalo, NY, the Mercy Flight team ensures the rapid, safe and cost-effective delivery of expert response teams. Mercy Flight owns and operates a fleet of four Bell 429 medical evacuation (MEDEVAC) helicopters, flies more than 1,500 rescue/transport missions per year, maintains four bases and is staffed 24/7 by a rotating crew of 18 pilots.

Jason Spurlock, Chief Inspector, joined the Mercy Flight team in 2018. Originally from rural northern Texas, Jason served in the US Army, was posted to USAG Wiesbaden, Germany, and became a Crew Chief on UH-60 Black Hawk MEDEVAC helicopters.

After six years of active duty, including two deployments to Bosnia, Jason left the Army in 1999 and joined military contractor DynCorp as a flight mechanic working on Black Hawks, Apaches and Bell OH-58s.

Jason later earned an airframe and powerplant (A&P) designation and worked for FBOs Piedmont Hawthorne Aviation/Landmark Aviation, USAirports and Jet Aviation in the Rochester, NY, area. During this time, he worked as an A&P mechanic, avionics technician, Chief Inspector and Assistant Director of Maintenance.

“Throughout my career, I’ve used a number of maintenance tracking systems including Cescom, CAMP, AMS and FlightDocs. TRAXXALL is hands-down the best. The system is easy to use and the analysts are aviation experts who are knowledgeable, helpful and responsive.”

– Jason Spurlock, Chief Inspector