CASE STUDY

My Jet Guy Aviation

THE CUSTOMER

Headquartered in Dallas, Texas, My Jet Guy Aviation is a business aviation management and consulting boutique. The company manages a Hawker 800XP, which provides domestic and international on-demand charter flight services.

Ron Manning is My Jet Guy’s Vice President, Operations. He has 25 years of experience in flight department operations, customer service, general management, safety and scheduling/dispatch management. Ron has worked with several business aircraft operators including Gold Jets, Lion Heart Aviation, Regal Aviation, Jet Aviation and Bombardier FlexJet.

Ron likes to say he grew up in aviation: “My father flew helicopters for the Las Vegas Police Department. Later, he became an ordained minister and we moved to Mexico. He continued flying – taking supplies to missionaries in remote locations. Then, we moved to Texas when he became a demonstration pilot with Aerospatiale, demoing helicopters for law enforcement agencies across the country.”

“My Jet Guy is fairly unique,” continues Ron. “We’re a small team, we manage one aircraft and our client/aircraft owner uses it about 70% of the time. The rest of the time, it is available for on-demand charter. Our missions are mostly domestic with a few trips to Mexico and the Caribbean. We principally serve high-net-worth-individuals, whether they are travelling for business or pleasure.”

“The maintenance team we work with are mostly old-school CAMP users. Initially, they were a bit reluctant to use TRAXXALL. But it didn’t take long for them to appreciate its ease-of-use. And, once they started communicating directly with our analyst at TRAXXALL, they really began to appreciate the service…”

– Ron Manning, Vice President, Operations

THE CHALLENGE

“We were with Avtrak. Then, CAMP bought Avtrak and they wanted to switch us over to CAMP. But our subscription fees would have doubled,” explains Ron. “At that moment we decided to consider our options. We met Marcus Finley from TRAXXALL, and he gave us a demo. It became apparent to us that TRAXXALL is much more user-friendly than Avtrak ever was. And, our client appreciated the initiative and value that it represented. The rest is history.”

BENEFITS OF TRAXXALL

“The main benefits of TRAXXALL are its easy usability and great support. For example, the maintenance team we work with are mostly old-school CAMP users. Initially, they were a bit reluctant to use TRAXXALL. But it didn’t take long for them to appreciate its ease-of-use. And, once they started communicating directly with our analyst at TRAXXALL, they really began to appreciate the service. Now, they like using TRAXXALL.”

THE CHALLENGE

“We were with Avtrak. Then, CAMP bought Avtrak and they wanted to switch us over to CAMP. But our subscription fees would have doubled,” explains Ron. “At that moment we decided to consider our options. We met Marcus Finley from TRAXXALL, and he gave us a demo. It became apparent to us that TRAXXALL is much more user-friendly than Avtrak ever was. And, our client appreciated the initiative and value that it represented. The rest is history.”

BENEFITS OF TRAXXALL

“The main benefits of TRAXXALL are its easy usability and great support. For example, the maintenance team we work with are mostly old-school CAMP users. Initially, they were a bit reluctant to use TRAXXALL. But it didn’t take long for them to appreciate its ease-of-use. And, once they started communicating directly with our analyst at TRAXXALL, they really began to appreciate the service. Now, they like using TRAXXALL.”

“I do think that other operators would also benefit from using TRAXXALL. In fact, I have recommended it to fellow business aircraft operators in the Dallas-Fort Worth area and beyond. We work closely with a charter company in Chicago and I have encouraged them to move their fleet of about 20 aircraft onto TRAXXALL. Once you get comfortable with it, you’ll realize that it delivers real efficiency gains.”

– Ron Manning, Vice President, Operations

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