CASE STUDY

Paradigm Jet Management

THE CUSTOMER

Paradigm Jet Management operates a fleet of 30 aircraft, ranging from a Cessna Caravan 208 to a Gulfstream V. The company offers charter, aircraft acquisition consulting and aircraft maintenance services. Headquartered in Muskegon, Michigan, it has offices in California, South Dakota, Texas, New York, Louisiana and Florida.

JC Walker, Paradigm’s Director of Maintenance, has been with the company for nine years. A native of southwest Michigan, JC is a licensed A&P mechanic with 40 years of aviation experience. Previously, he worked for a number of regional airlines and developed an expertise with Bombardier and Embraer regional jets, in addition to his considerable experience with private and business aircraft.

“We manage aircraft of behalf of their owners,” explains JC. “When not in private use, most of our aircraft are available for charter. With worldwide operating authority, our mission profiles range from domestic destinations to remote locations in Europe, Asia and the Middle East.”

“The aircraft maintenance analysts we work with – Alex and Dawn – are knowledgeable and proactive. And, our sales director Nicole is always engaged. If they see something that is even potentially problematic, I get a call. I think of the TRAXXALL team as partners committed to helping us succeed.”

JC Walker, Director of Maintenance, Paradigm Jet Management

THE CUSTOMER

Paradigm Jet Management operates a fleet of 30 aircraft, ranging from a Cessna Caravan 208 to a Gulfstream V. The company offers charter, aircraft acquisition consulting and aircraft maintenance services. Headquartered in Muskegon, Michigan, it has offices in California, South Dakota, Texas, New York, Louisiana and Florida.

JC Walker, Paradigm’s Director of Maintenance, has been with the company for nine years. A native of southwest Michigan, JC is a licensed A&P mechanic with 40 years of aviation experience. Previously, he worked for a number of regional airlines and developed an expertise with Bombardier and Embraer regional jets, in addition to his considerable experience with private and business aircraft.

“We manage aircraft of behalf of their owners,” explains JC. “When not in private use, most of our aircraft are available for charter. With worldwide operating authority, our mission profiles range from domestic destinations to remote locations in Europe, Asia and the Middle East.”

“The aircraft maintenance analysts we work with – Alex and Dawn – are knowledgeable and proactive. And, our sales director Nicole is always engaged. If they see something that is even potentially problematic, I get a call. I think of the TRAXXALL team as partners committed to helping us succeed.”

JC Walker, Director of Maintenance, Paradigm Jet Management

THE JOURNEY

“We started working with TRAXXALL about three years ago when a client came to us with an aircraft enrolled on it. Very quickly, I came to see that TRAXXALL is superior to competing providers. For example, the service is much better. The aircraft maintenance analysts we work with – Alex and Dawn – are knowledgeable and proactive. And, our sales director Nicole is always engaged. If they see something that is even potentially problematic, I get a call. I think of the TRAXXALL team as partners committed to helping us succeed.”

BENEFITS OF TRAXXALL

“Everyone on our team has access to TRAXXALL. So, we all have detailed real time visibility onto the entire fleet. The system is easy to use, the mechanics like it and it has enabled us to significantly streamline our operations. Also, since we first started using it, we’ve seen many updates to the system. We know that the TRAXXALL team is always working to make their product better.”

THE JOURNEY

“We started working with TRAXXALL about three years ago when a client came to us with an aircraft enrolled on it. Very quickly, I came to see that TRAXXALL is superior to competing providers. For example, the service is much better. The aircraft maintenance analysts we work with – Alex and Dawn – are knowledgeable and proactive. And, our sales director Nicole is always engaged. If they see something that is even potentially problematic, I get a call. I think of the TRAXXALL team as partners committed to helping us succeed.”

BENEFITS OF TRAXXALL

“Everyone on our team has access to TRAXXALL. So, we all have detailed real time visibility onto the entire fleet. The system is easy to use, the mechanics like it and it has enabled us to significantly streamline our operations. Also, since we first started using it, we’ve seen many updates to the system. We know that the TRAXXALL team is always working to make their product better.”

“I would certainly recommend TRAXXALL to fellow aircraft operators. Consider this – more than three years ago, none of our aircraft were on TRAXXALL. Now, most of our fleet is on it. Whenever an owner is approaching service contract renewal with a competitor, I recommend switching to TRAXXALL. Ultimately, I’d like to see our entire fleet on TRAXXALL and expect it will continue to move in that direction fairly quickly.”

JC Walker, Director of Maintenance, Paradigm Jet Management

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