Privacy Policy

Effective: February 1, 2022

Traxxall Services Inc. (collectively, “we,” “our,” “us”) respect your privacy and value your trust and confidence. This privacy policy (the “Privacy Policy”) applies to any corresponding website that links to or posts this Privacy Policy (collectively, our “Website”). Additionally, this Privacy Policy applies to any personally identifiable information obtained from external sources in order to provide our services (collectively, our “Services”).

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact us by email at Privacy@jetsupport.com or by regular mail at: Jet Support Services, Inc., Attn: IT Operations Manager, 167 N. Green Street, Suite 1300, Chicago, IL 60607.

To jump to a particular section, please click on a link:

  1. Introduction.
  2. Information Provided by You.
  3. Information Collected about Certain Individuals.
  4. The Purposes for Which We Use Personal Information.
  5. How We Disclose Personal Information.
  6. Privacy of Children.
  7. Security.
  8. Changes to this Privacy Policy.
  9. Access, Choice, and Retention.
  10. Provisions Applicable to Residents of the European Union and the United Kingdom of Great Britain and Northern Ireland.
  11. California Residents’ Privacy Rights.
  12. Links to External Websites.
  13. Your Consent.
  14. Opting Out of Communications.
  15. Contact Us.

1.  Introduction

We are committed to respecting privacy and recognize the need for appropriate protection and management of any Personal Information that is shared with us as part of using the Website or obtained from external sources to provide our Services. As used in this Privacy Policy, “Personal Information” means any information that may be used, either alone or in combination with other information, to personally identify an individual, this can include information such as your telephone number and email address.

2. Information Provided by You.

We may collect some or all of the following types of Personal Information when you visit our Website:

  • Contact, Company and Payment Information. We collect Personal Information through creation and management of individuals’ accounts, such as an individual’s name and email address. We also process payment information, via a third-party service provider, if an individual chooses to make a payment to us through our Website.
  • Log-in Credentials. We process log-in credentials to enable individuals to log into and use our Website. Company processes this Personal Information only as necessary to provide our Services via the Internet.
  • User Content and Metadata. We process Personal Information that is submitted through our Website to facilitate the Website and to ensure certain features are available to users. We also may process “metadata” related to individuals. Metadata is usually technical data that is associated with individuals. We only process Personal Information that is submitted through our Website and related metadata only as necessary to provide our Services.
  • Additional Information. Additional information as otherwise described to you at the point of collection or pursuant to your consent.

3. Information Collected about Certain Individuals.

We may collect some or all of the following types of Personal Information about individuals through our Website:

  • Cookies, Devices Identifies, and Similar Technologies. When you use or access our Website, we uses cookies, device identifiers, and similar technologies such as pixels, web beacons, and local storage to collect information about how you use our Website. Company uses the information, including Personal Information, collected through such technologies to help enhance your experience through personalization and to improve our understanding of the features of the Site that you and other users are most interested in. Most browsers provide you with the ability to block, delete, or disable cookies, and your mobile device may allow you to disable transmission of device identifiers. If you choose to reject cookies or block device identifiers, some features of the Site may not be available, or some functionality may be limited or unavailable. Please review the help pages of your browser or mobile device for assistance with changing your settings. With respect to Do Not Track Signals (“DNT”) sent to Company by Your browser, Company does not respond to DNT signals at this time. To learn more about how DNT works, please visit http://allaboutdnt.com/.
  • Log File Information. When an individual uses our Website, our servers automatically record information, including an individual’s Internet Protocol address (“IP Address”), browser type, referring URLs (e.g., the website that an individual visited before coming to our Website), number of clicks, and how an individual interact with links on our Website, domain names associated with an individual’s Internet Service Provider (“ISP”), pages viewed, and other such information (collectively, “Log File Information”). We may also collect similar information from emails sent to individuals, which then help us track emails that are opened and which links are clicked by recipients. We use Log File Information collected from our implementation of our Website in securing our Website by identifying potential threats and vulnerabilities, and in analyzing the effectiveness of our Website to improve our Website’s function and content.

Please visit https://traxxall.com/cookie-notice/ for more information about how we use cookies.

4. The Purposes For Which We Use Personal Information.

We may use Personal Information that we collect through our Website or gather from external sources for a variety of purposes, including to:

  • Maintain or administer our Services, perform business analyses, or for other internal purposes to improve the quality of our business and other products and services were offer;
  • We collect your Internet-related information for the purpose of analyzing this information to better understand how visitors use our website;
  • Allowing you to receive information from us regarding our Services;
  • Sending or initiating direct marketing programs, such as newsletters or information about the Website or Services we are offering;
  • Other purposes necessary to carry out our obligations under this Privacy Policy or our Terms of Use; and
  • As otherwise described to you at the point of collection or pursuant to your consent.

5. How We Disclose Personal Information.

We are committed to maintain your trust, and we want you to understand when and with whom we may share the Personal Information we collect.

  • Affiliates: We may share Personal Information with our affiliates for purpose which include, without limitation, providing the Services; initiating and collection of user payments; initiating direct marketing programs behalf; data tracking; maintenance or development of our Website and/or Services; development of other products, services, or customer service or new product or service development; or other promotional opportunities provided to our customers.
  • Service Providers:We may share Personal Information with service providers, suppliers, payment processors, vendors, advertisers, consultants and affiliates, which may include our independent contractors that perform certain functions or services on our behalf (such as to provide our products and services, initiating and collection of payments, host our Website, manage databases, perform analyses, provide customer service, or send communications for us).
  • Business Transfer:If we sell all or part of our business, or make a sale or transfer of assets, or are otherwise involved in a merger or business transfer, or in the unlikely event of bankruptcy, a business reorganization, or similar event, we may transfer Personal Information as part of such transaction. We will make commercially reasonable efforts to notify you via email and/or prominent notice on our Website of any change in ownership or uses of your Personal Information, as well as any choices you may have regarding Personal Information.
  • Administrative or Legal Process:We may disclose Personal Information to third parties in order to protect the legal rights, safety, and security of our organization, our corporate affiliates, subsidiaries, business partners, and the users of our Website; respond to and resolve claims or complaints; prevent fraud or for risk management purposes; and comply with or respond to law enforcement or legal process or a request for cooperation by a government or other entity, whether or not legally required.
  • Other Parties With Your Express or Implied Consent:We may share Personal Information with third parties when you consent to such sharing.
  • Aggregate Information:We may share aggregate information with other organizations.

6. Privacy of Children.

We do not knowingly collect or solicit any Personal Information from children. Our Website and its content are not directed at children under the age of 16. In the event that we learn that we have collected Personal Information from a child without parental consent, we will promptly take steps to delete that information.

7. Security.

We have adopted security procedures to help protect against loss, misuse, and unauthorized access to the Personal Information you provide to us. While we strive to protect Personal Information and privacy, we cannot guarantee or warrant the security of any Personal Information you disclose or transmit to our Website and cannot be responsible for the theft, destruction, or inadvertent disclosure of Personal Information.

8. Changes to This Privacy Policy.

We may amend this Privacy Policy at any time. You can see when this Privacy P