Roy Gioconda brings 35 years of aviation experience to newly-created role of Vice President, Customer Success.
July 16, 2019 — TRAXXALL, business aviation’s trusted maintenance management partner, today announced that Roy Gioconda has joined the TRAXXALL team as Vice President, Customer Success.
As an industry veteran and proven leader with an exceptional knowledge of maintenance tracking, Roy Gioconda’s mandate is to ensure that TRAXXALL’s customers derive maximum value from its system and service. Roy’s ultimate objective is to guarantee that TRAXXALL delivers a flawless customer experience and that existing customers recommend it to fellow aircraft operators.
“We are very pleased to welcome Roy to the TRAXXALL team,” says Mark Steinbeck, President, TRAXXALL. “Few people in our industry have Roy’s experience in maintenance tracking and expertise in quality assurance, customer support and product development. Furthermore, having served as a Director of Maintenance on more than one occasion, Roy has exceptional insight into the challenges faced by our customers on a daily basis.”
“As we continue to grow our share of the market, customer satisfaction is more important than ever. With Roy in this new role, we are confident that our customers’ needs and preferences will be understood clearly and acted upon efficiently,” adds Mark Steinbeck.
Prior to joining TRAXXALL, Roy Gioconda served as Director of Service Quality Assurance at CAMP Systems. In total, Roy spent about nine years at CAMP in several senior customer support and field service roles. He also acted as Director of Maintenance at Guardian Jet and Jet Logistics, and Director of Quality at FlightWorks. Roy began his career at American Airlines where he worked for almost 20 years, holding multiple aircraft maintenance and quality positions. Roy Gioconda earned his FAA A&P and Associate Degree in Aviation Maintenance Technology from Embry-Riddle Aeronautical University in 1982.
TRAXXALL is an intuitive and customizable aircraft maintenance tracking and inventory management system. It reduces aircraft downtimes, increases operational efficiencies and protects aircraft resale values. TRAXXALL was designed and built by an unparalleled team of aviation maintenance experts and is supported by the industry’s most experienced maintenance analysts. Headquartered in Montreal, Canada, TRAXXALL has offices in Jacksonville, FL; Denver, CO; London, UK and Marseille, France. For more information, please visit www.traxxall.com.
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